VISION We see a world with financial services inclusion and access for Everyone. In this world, Impact Capital is among the leading providers of Financial and Advisory Services; the one that everyone wants to do business with and associated with for its best in class performance, ethical and people centered way of doing business.
OUR MISSION  Impact Capital Micro finance Limited mission is to provide excellent and efficient micro finance services by delivering innovative financial SOLUTIONS mainly to the Bottom of the Pyramid (BOP) sector and the under served portion of the MSME informal and formal sector.
CORPORATE VALUES IMPACT CAPITAL MICRO-FINANCE LTD owes a fiduciary responsibility to its customers and stakeholders to be honest and transparent in its operations, provide optimal value and safely secure their interest; whilst treating them fairly. These principles are the motivating thrust of our operation. You can expect the following from us

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Values

1. Confidentiality

We ensure that information is accessible only to those authorized to have access and is protected throughout its lifecycle.

2. Respect & Dignity

  • Treat everybody from the lowest ranked Employee to the Directors & Shareholders of ICMF; Customers; Regulators, Partners, Contactors and Everyone we encounter; both on and off duty WITH ABSOLUTE MUTUAL RESPECT AND DIGNITY.
  • We make absolutely sure our own behavior does not cause offence or misunderstanding
  • We think before we make personal remarks
  • We accept responsibility for challenging all forms of unacceptable and offensive behavior, and for upholding personal dignity

3. Integrity and Absolute Honesty

We are absolutely truthful in our operations and dealings with all stakeholders and build relationships based on mutual trust and respect.

4. Solutions

We have a relentless attitude to problem solving and providing solutions to the challenges that faces our business, employees and customers.

  • At Impact Capital, we continuously ask “Why” and “Why Not” without fear, respite and absolutely victimizes no one for questioning the status quo and making suggestions for changes to the way we do business, and to the products & services we offer.
  • At Impact Capital, no idea is a “stupid idea”. We encourage EVERYONE; from the lowest level employee to the CEO, Directors, Shareholders; Customers and all Stakeholders to SPEAK OUT as well as lend a LISTENING EAR to our shortcomings and recommendations on what we can do to improve on our value creation and proposition to our customers and all stakeholders.

5. Teamwork

We acknowledge that we all have our weaknesses and strengths; thus by leveraging on our collective strengths, we are able to achieve greater things in pursuance of ICMF’s Vision beyond our individual abilities. At Impact Capital, we work together and we achieve together.

6. Add Value – Internal and External Customer Service We seek to delight and exceed the expectations of both internal and external customers by creating and Adding Value to our internal and external service delivery processes whilst continually eliminating waste.

7. Loyalty

We hold faithfulness and sincerity to Impact Capital, its Shareholders, Employees and Customers as first principle and do unto others same as we want others to do